Assistant Front Office Manager – Luxury Hotel

  • Salary: £excellent package + benefits. Discussion upon registered interest.
  • Location: Belfast city Centre
  • Closing Date: 6th June 2022
  • Essential Criteria: See below

EXCLUSIVE TO DALY RECRUITMENT  

We are currently on the search for an experienced Assistant Hotel Front Office Manager to support the Front Office Manager (FOM) in their daily duties at an absolutely stunning, luxury hotel situated within Belfast city centre.

The candidate we are seeking will come from a luxury hotel background, and will be joining a truly phenomenal & exceptional strong senior management team, at what can only be described as a very exciting time for this magnificent luxurious property.

This is an excellent opportunity for a strong front office supervisor to take their next step in their career into management.


THE OPPORTUNITY:

Working with our client as Assistant Front Office Manager you will have the opportunity to manage, motivate and inspire a professional team to deliver excellent service that we are renowned for.

On a daily basis, you will demonstrate your professional skills and knowledge by:

  • Assisting the FOM to direct and manage all Front Office activities to maximise revenue, profitability and quality standards by developing and executing marketing strategies, up-selling strategies, controlling costs and by providing exceptional service and quality products to guests;
  • pro-actively assist with managing the front office team including induction, performance management, disciplinary, grievances, succession planning and training, providing guidance and support to team members;
  • ensuring all tasks and checklists are actioned and completed during shift and in your absence;
  • maximising all available sale opportunities by actively promoting the hotel facilities and rates;
  • ensuring all aspects of security and cash handling are followed at all times in accordance with the Hotel policy;
  • maintaining personal contact with guests, ensuring the highest standards of service and initiating corrective actions where standards may not have met expectations;
  • pro-actively managing the daily operations of your department, ensuring it runs efficiently to the high standards expected;
  • monitoring the roster and time-sheets and actively taking necessary corrective action to consistently deliver guest satisfaction within budget guidelines;
  • developing and implementing strategies to improve results including promotional events;
  • auditing departmental services and monitoring their quality on a regular basis;
  • liaising and communicating with all departments on a daily basis to ensure smooth operation of service for guests;
  • ensuring confidentiality for our guests is maintained at all times;
  • ensuring all guest feedback is followed up and appropriate action taken i.e. training, disciplinary etc. to maintain the required service at all times;
  • completing weekly rota in line with budget and required staffing numbers, ensuring all staff holiday entitlements are allocated within the holiday year;
  • adhering to all health and safety policies and procedures and ensuring all staff adhere to procedures;
  • completing highly accurate monthly reports for the Deputy General Manager;
  • ensuring the highest standards of presentation and cleanliness of the front desk and office is maintained at all times.

Our client is seeking a candidate from a 4+ background, including Front of House experience. 

SALARY + BENEFITS:

Our client very much understands and values the needs of their employees. As such, the successful candidate for this permanent, full time post will be offered a competitive salary and attractive benefits package.

City Centre car parking provided. 


RELOCATION:

If available to work in the UK and relocation is required, our client will offer temporary accommodation.



For more information on this role please contact Nichola@DalyRecruitment.com in the strictest of confidence.