Front Office Manager

  • Salary: £28Kish DOE
  • Location: Co. Armagh
  • Essential Criteria: At least 1 years' previous Front Office managerial experience

Daly Recruitment is one the search for an experienced Hotel Front Office Manager on behalf of our client based in County Armagh area. Set in stunning surroundings you would be joining a well established team and taking on a new role within the property.

Reporting onto the Operations Manager the main responsibilities of this role will be to ensure the Front of House team works together to meet guest’s expectations, delivering highest level of customer of service to guests.


What you will require to complete the daily tasks of this role:

  • Be able to understand and manage the day to day operations of the department, keeping the team focused to ensure highest standards of guest service are always delivered in line with company standards.
  • Demonstrate the ability to manage guest expectations from the time of reservation to departure, ensuring a high stand of service throughout our guests’ experience.
  • Ability to respond and handle guest compliments and complaints
  • Manage and train team to ensure they comply with company standards at all time.
  • Manage departmental costs in line with agreed KPIs.
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Undertake duty management shifts within the hotel as required.

Key Requirements:

  • At least 1 years’ previous Front Office managerial experience.
  • Hands on operational approach within the team and for our guests.
  • Proficiency with computers and computer programs (Microsoft Office), experience in Hotsoft would be preferred.
  • Excellent planning and organising skills, ability to multi-task and meet deadlines.
  • Excellent leadership and communication skills.
  • Customer and people oriented.
  • Available to work weekends and shifts.

The position is on a shift basis, 5 days out of 7 and hours of work will vary and include weekend, evening work and nights.


Salary: £28isk

Full job description and salary discussion available upon request from contacting Daly Recruitment.


Eligibility:

Must be eligible to work in the UK and attend interviews at the property if required.