Front Office Manager | Luxury Hotel | Belfast

  • Salary: £DOE
  • Location: Belfast City Centre
  • Essential Criteria: At least 1 years' previous Front Office managerial experience

Daly Recruitment is on the search for an experienced Hotel Front Office Manager on behalf of our client – an iconic luxury hotel based in Belfast City centre. Surrounded by opulence and elegance, this property is at the fore front of luxury hospitality within Belfast.

This opportunity presents a current Front Office Manager / strong Assistant hospitality professional with an excellent opportunity to lead, whilst developing their own hotel management career.

Reporting onto the General Manager the main responsibilities of this role will be to ensure the Front of House team works together to meet guest’s expectations, delivering highest level of customer of service to guests.


What you will require to complete the daily tasks of this role:

  • Be able to understand and manage the day to day operations of the department, keeping the team focused to ensure highest standards of guest service are always delivered in line with company standards.
  • Demonstrate the ability to manage guest expectations from the time of reservation to departure, ensuring a high stand of service throughout our guests’ experience.
  • Ability to respond and handle guest compliments and complaints
  • Manage and train team to ensure they comply with company standards at all time.
  • Manage departmental costs in line with agreed KPIs.
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Undertake duty management shifts within the hotel as required.

Key Requirements:

  • At least 1 years’ previous Front Office managerial experience – a strong Assistant Manager will be considered.
  • Hands on operational approach within the team and for our guests.
  • Proficiency with computers and computer programs (Microsoft Office), experience in Hotsoft would be preferred.
  • Excellent planning and organising skills, ability to multi-task and meet deadlines.
  • Excellent leadership and communication skills.
  • Customer and people oriented.
  • Available to work weekends and shifts.

HOURS: As Front Office Manager you will have a fully flexible approach as working patterns will include days, evenings, nights and weekends as required.

Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.


Salary:

To be discussed with Daly Recruitment 

Full job description and salary discussion available upon request from contacting Daly Recruitment.

This position will come with exceptional benefits for the individual and their family.


Eligibility:

Must be eligible to work in the UK and attend interviews at the property if required.


Relocation: 

Assistance with relocation will be offered to the successful candidate if required.


For more information please contact Nichola@DalyRecruitment.com in the strictest of confidence.