Guest Services Manager

  • Salary: £DOE
  • Location: Belfast
  • Essential Criteria: See below

Daly Recruitment has an excellent opportunity for a hospitality professional to join the team at a luxury city centre Belfast hotel as Guest Services Manager. The person will continue to report into the DGM and be rostered for DM shifts, working very closely with the FOM to ensure guests receive the 5 star welcome and service the hotel is known for.

Main priority of this role will be to focus on meeting rooms, meet and greet VIP arrivals, maintain a lobby presence, concierge etc… We are seeking a candidate who understands the dynamic and daily operations of front of house and the importance of providing 5 star service and experience to guests throughout their stay / visit.


What ideally is our client seeking? 

Essentially candidate wit strong management skills and people management skills.

Working with senior management to ensure all aspects of the Hotel Operations including meeting rooms,  lobby, and has experience of working with VIP guests.

To work alongside the Management team to optimise profits and increase sales, promote new and diverse business.

As Guest Support Manager you will join a team that works together with all Heads of Departments in all aspects of the running of the hotel.


Key Duties and Responsibilities:

  • Previous experience of managing front office operations.
  • Ensure the premises are in operative condition and able to receive and serve guests with service excellence.
  • Conduct regular operations team meetings with all HOD’s daily / weekly to discuss routine operational matters, sales targets, guest reviews and action taken for service recovery and also any staff issues.
  • Ensure a professional, friendly and courteous service to all guests.
  • To ensure that guests are warmly welcomed and are dealt with in an efficient and professional manner
  • Monitor the co-ordination between departments for smooth and efficient operations.
  • Excellent attention to detail and high level of commercial and financial knowledge.
  • Passionate about standards and provision of excellence in hospitality.
  • Ability to lead and motivate team members.
  • Strong personality and ability to promote a fun through work ethos
  • Ability to use on initiative to problem solving and foresight to anticipate and prevent problems developing
  • Ability to communicate at all levels
  • Duty Management shifts – To liaise with and assist in departments as required.

Essential criteria: 

Candidates must be eligible to work in the UK.

For more information on this role please contact Nichola on Nichola@DalyRecruitment.com in the strictest of confidence for a no obligation chat.