TASKS, DUTIES AND RESPONSIBILITIES

• Manage and maintain group and transient inventory controls
• Develop, monitor, and adjust sales and pricing strategies.
• Provide critical analysis of strategies, room’s statistics and demand factors
• Conduct competitive and demand analysis.
• Maintain distribution channel data integrity.
• Manage no-show and cancelled reservations and process charges according to hotel policy.
• Ensure all email traffic is monitored and reservations appropriately recorded and checked – dates, price, market segmentation, sources etc
• Excellent interpersonal and communication skills and the ability to work well with co-workers and the public.
• Attention to detail and organizational skills are a must.
• Strong time management skills and ability to prioritize work.
• Strong Microsoft Office skills, specifically Excel.
• Independently implements appropriate hotel inventory distribution strategy; maintains accurate rates and inventory allotments in the property PMS and Channel Manager in a timely manner to promote best available rates offline and online.
• Develops near and long term top-line rooms revenue hotel forecasts upon request from the Group Director of Sales & Marketing.
• Loads all preferred, and promotional rates in the Hotel PMS
• Spearheads troubleshooting and resolution of any rate loading issues as they occur.
• Analyses independently and determines whether hotel is effectively marketing itself across electronic distribution channels.
• Participate and prepare rolling forecast and annual budget for the property using PMS, and forecasting tools Right Revenue.
• Ensure that all rooms statistics reports, including voucher and social media, and any other related reports are accurate and consistent.
• Ensure that all revenue management related systems are maintained including Hotsoft/Siteminder, Electronic channels.
• In general, perform any other duties might requested by General Manager any other duties might be requested by senior team.
• Manage all aspects of rate & inventory management as outlined in the services contract.
• Prepare training materials, training schedules, and systems training for the team members.
• To carry out all duties in line with departmental Standards Manual.
• Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
• To be fully aware of any menu updates, hotel promotions, corporate promotions or special offers.
• To liaise with other departments to ensure that all guest requests are attended to efficiently.
• To continuously conduct in-depth analyses to evaluate and adapt strategies.
• Short -and long-term forecasting as well as annual budgeting
• To be able to gain a high level of knowledge of the hotel, competitors and the local market – enabling you to set the ideal strategy.
• To make displacement calculations on Revenue and GOP levels, communicating ideal price and negotiation margin for leisure groups
• Gain solid knowledge of various systems; HotSoft, Revenue Management Systems, Distribution Systems
• Review market trends and performance on a regular basis via benchmarking tools including Right Revenue and Review Pro.
• To implement standard operating procedures in the Reservations department.
• To ensure that deposits/cash/ credit cards/ room charge procedures are followed by Reservations Team according to Standards of procedures and ensure that all team members are trained accordingly.
• To ensure that guest personal data is stored and processed in accordance with General Data Protection Regulation
• To assist Front Office in absence of Front Office Manager

Responsibilities are not limited to the above.