Tag Archives: hospitality

Middle Management

First week back at office, and I am already quickly identifying a trend that will (and is going to) cause industry wide problems throughout 2024..

๐— ๐—œ๐——๐——๐—Ÿ๐—˜ ๐— ๐—”๐—ก๐—”๐—š๐—˜๐— ๐—˜๐—ก๐—ง:
There is a huge gap appearing in skilled middle management, this is only going to grow if not managed.
Many companies, promoted too quickly (and will admit that) after the pandemic in a bid to retain and attract staff. However, there are repercussions of this, and through no fault of their own employees in positions not getting the correct mentoring / support required to fulfil their job. Many are not being trained to develop their people management and financial skills to develop them into leaders.

Middle management is a vitally important aspect of your business and our industry, they are what makes the day to day operations churn, they are our future leaders & talent pipeline. As a duty of care employers have a responsibility when promoting people into higher roles level of management, that they nourish and implement a development plan to close any skill gaps required.

โš  ๐™ˆ๐™ž๐™™๐™™๐™ก๐™š ๐™ข๐™–๐™ฃ๐™–๐™œ๐™š๐™ง๐™จ ๐™˜๐™–๐™ฃ ๐™™๐™ง๐™ž๐™ซ๐™š ๐™ฉ๐™๐™š ๐™จ๐™ช๐™˜๐™˜๐™š๐™จ๐™จ ๐™ค๐™› ๐™ค๐™ง๐™œ๐™–๐™ฃ๐™ž๐™จ๐™–๐™ฉ๐™ž๐™ค๐™ฃ๐™จ, ๐™—๐™ช๐™ฉ ๐™›๐™ž๐™ง๐™จ๐™ฉ ๐™ฉ๐™๐™š๐™ฎ ๐™ฃ๐™š๐™š๐™™ ๐™ฉ๐™๐™š ๐™จ๐™ ๐™ž๐™ก๐™ก๐™จ ๐™ฉ๐™ค ๐™จ๐™ช๐™˜๐™˜๐™š๐™š๐™™!!

Look to your middle management and their skillset, have they all the skills required to deliver the role you have appointed them too? If not, act now to develop and begin that training for the better good of your business and also the industry as a whole.

๐—ฅ๐—˜๐—–๐—ฅ๐—จ๐—œ๐—ง๐—œ๐—ก๐—š:
This also creates a problem within the job market, as candidates will have false expectations when applying for higher jobs. No one is a winner and it will (is) create a larger overall problem: as with higher job titles, come higher salaries expectations ….

This is a very worthwhile article for employers to read, on how to improve and develop a strong middle management team for the better good of your business, whilst improving the overall skillset and development within our industry.

 

๐˜ผ๐™ก๐™ก ๐™ค๐™› ๐™ฌ๐™๐™ž๐™˜๐™ ๐™ฌ๐™ž๐™ก๐™ก ๐™๐™–๐™ซ๐™š ๐™– ๐™จ๐™ž๐™œ๐™ฃ๐™ž๐™›๐™ž๐™˜๐™–๐™ฃ๐™ฉ ๐™˜๐™ค๐™ฃ๐™ฉ๐™ง๐™ž๐™—๐™ช๐™ฉ๐™ž๐™ค๐™ฃ ๐™ž๐™ฃ ๐™ฎ๐™ค๐™ช๐™ง ๐™–๐™—๐™ž๐™ก๐™ž๐™ฉ๐™ฎ ๐™ฉ๐™ค ๐™–๐™ฉ๐™ฉ๐™ง๐™–๐™˜๐™ฉ ๐™–๐™ฃ๐™™ ๐™ง๐™š๐™ฉ๐™–๐™ž๐™ฃ ๐™ž๐™ฃ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ’…. ๐™๐™ง๐™ช๐™จ๐™ฉ ๐™ข๐™š!…

 

 

SURREAL is the only word that can be used to describe the last 10 months.

As everyone has adapted to the new world of COVID-19 restrictions since March 2020, no one could have anticipated that we would still be in the position that we are currently in, almost one year later.

We are now adapting to a new way of life; we have stopped and started so many times throughout those months due to this ever-evolving devastating pandemic. But sudden and recurring closures and re-openings have brought many businesses to a complete halt; many into debt; and many questioning how much longer they can continue to survive in this climate โ€“ myself included.

Managing a business has its challenges in normal times but navigating it through a global pandemic & lockdowns has, without doubt, been very challenging. Although from my own point of view, it has equally enabled a time of huge personal development.

While many businesses have been able to adapt and innovate to generate alternative revenue streams at this time, many have had no other and, regrettably, some have been unable to do so. I admire and love to hear and read these stories โ€“ adaptability and resilience is what the world of hospitality is renowned for.

The hospitality sector is evident of innovations with many restaurants offering take away or โ€˜cook at homeโ€™ options which appears to have been a huge success for many. Like any successful idea, with more competition coming to the market, it dilutes the demand and means restaurants etc. are regularly changing their offerings to stimulate further demand.

Itโ€™s a tough market and, let’s not forget, many people in this current climate are unable to financially afford dining out or ordering in luxuries. Each opportunity presents its own challenge, and I wish the best of luck to all who continue adapt and evolve – if you can support these businesses, please do.

While Government support is available to businesses, the longer it continues I’m left asking if it is enough to enable businesses to survive in the long term? Furlough for example, which many believe is the lifeline to saving jobs and businesses, is not the reality for many. Furlough still presents an additional cost to the employer with paying pension, national insurance and holiday contributions.

While this may appear minimal, any cost when there is no revenue coming in is significant. The additional financial support that has been provided is not sufficient to cover many overheads that businesses have to occur on a monthly basis.

Based on this, and without additional support coming from the government, it would be naive not to expect further jobs losses in the coming months as businesses run low on funds to meet the costs still presented. Large or small, continued costs without sufficient support is unsustainable. Couple that with the uncertainty of reopening timescales, ever changing restrictions, and lack of clarity in strategy, it could get worse before it gets better.

With the news reported at the weekend that many sectors are now facing a potential reopening date of March/April, this will bring heightened uncertainty to many who had high hopes for 2021 beginning our recovery. In my own personal opinion, formed by talking to numerous businesses and strategists, it seems very clear that it will be the second half of the year before we will see any turnaround as more of the vaccine is rolled out.

In fact, the Danske Bank Quarterly Sectoral forecast published last week has predicted it will be a number of years before we witness a return to pre COVID-19 trade levels. What we are certain of is this knock-on impact which will be felt for a long time – we can only but hope for an expedient roll out of the vaccine so we can begin to rebuild and return to the world we once knew, and that itself will mean different things to us all!

As a community we all have a part to play in getting this virus under control. Adhering to the guidelines, and acting responsibly is little to ask of us, so we can avoid unnecessary pressure to an already overstretched NHS, devastating personal loss to families, and uncertain economic future. I, like all of us, am grateful for all of the work that the NHS and key workers have done over the past 10 months. Continuing to do our part now places less strain on the health service and enable them to focus on a quicker delivery of the vaccine.

With so much uncertainty, it is difficult not to feel overwhelmed. But as we all work towards brighter days ahead both personally and professionally, cooperation, adaptability and resilience is key.

Please stay safe, stay at home, and support local businesses as and where you can.

Dealing with being made redundant

 

Being made redundant (as I know from my own past experience) is a very emotional, difficult time. The not knowing what the future holds can lead to a lot of stress and anxiety. Redundancy is horrible; it is also a fact of life and itโ€™s happening to more and more people due to the impact of COVID19 and the coming months will bring more, as furlough comes to an end and we get back to the new normal. Operating with less guests and diners due to social distancing.

 

No organisation wants to make redundancies, and this will be the very last thing to happen. This is equally as hard for your employer as it is for you. It is a scary time, I know – uncertainty and worry, fear and trepidation take hold.

But remember, if you are faced with redundancy, take the time to sit down and evaluate your place.

Itโ€™s important to note that if you have been made redundant throughout this time take the reassurance this is very much about the current economic climate and NOT about you as an individual. Your employer would like nothing more than the doors to be re-opening and for business to be resuming as normal. Regrettably, with social distancing in place this will have an major impact on the number of guests, diners etc resulting in a lower staffing requirements to deliver at this reduced level of business.

However, with the right support and planning, you can start making moves to go forward to the next stage in your career.

Whether you knew the redundancy was coming or the news was a complete shock, being made redundant can feel like your world is very much falling apart. You will probably (like me), go through a range of emotions: shock, denial, anger, worry, anxiety, uncertainty.

Losing your job can have a greater impact on your sense of well-being, it can affect your mental health, relationships and off course your confidence.

Itโ€™s important to remember you will get through this, I didnโ€™t think I could have but I built a business from my experience.


Based on my experience here are some steps to help you, if you find yourself in this situation:

  1. Understand your rights

Understanding your rights and knowing where you stand can have a calming effect and help you feel in control of a horrible situation. Itโ€™s important to know how much redundancy pay you will get, how long your notice period is โ€“ this should be in your contract or ask your Human Resources Manager. Check if youโ€™re able to leave sooner should you find a new position. Once you have the basic details, you can start thinking more clearly and start to plan the road ahead.

  1. Managing your Financesย 

Managing your finances after redundancy can be very stressful but there are some steps you can take to make life easier.ย Sit and work out your budget, with any lump sum redundancy payment you may receive. Itโ€™s never something we like to think about, but thereโ€™s no guarantee as to how quickly youโ€™ll be able to find a new position, especially in this current economic climate. Taking time to manage your finances can be key to reducing feelings ofย stress and worry. Check what help is out there to assist you or look at part time options to ensure you have some income coming in.

  1. Speak to family and friendsย 

Speaking with your loved ones is a crucial part of the redundancy process, you need to talk it out, donโ€™t try and deal with the stress yourself. Itโ€™s important to be as open and honest with your partner / loved ones as early on as you can. Itโ€™s important to jointly work together to manage any financial or emotional worries; please DONโ€™T face this alone โ€“ it can greatly impact your mental health.

Opening up to close friends and family can help. You have nothing to be ashamed of; redundancy can happen to anyone, at any time โ€“ it isnโ€™t a reflection of your work ethic, the quality of your work, or you as a person. Remember external factors have resulted in the current climate. ย By sitting down and chatting with a family or a close friend, they can provide you with support and guidance throughout this tough time. If you donโ€™t feel ready or able to talk things through yet, thatโ€™s ok too; itโ€™s more important to focus on what makes you feel comfortable and works best for you.

Sometimes, a close friend or family can provide make you see the skills set you have and can help you build your confidence for beginning the job search.

  1. Request Reference / recommendation before you leave

Whilst you are still at the company thatโ€™s making you redundant, ask for a written reference or LinkedIn recommendation from your manager to help you on your job search.

5.ย  Your story / journey

Most importantly you will need the right head space to move onto the next phase of our life. You will ย know that there is an end coming with leaving your job and that you have a new beginning coming up soon.
In these times itโ€™s important to know that youโ€™re not to blame, donโ€™t take it personally,ย  external factors have contributed to the situation., Try and have a positive view of what happened and what you learned from it โ€“ itโ€™s throughout times like this you will develop and grow in areas new to you.

You will need to show youโ€™re capable of moving on, so please try and not harbour any bitterness. Remember new employers will be looking for positive attitudes in potential employees, to drive their team forward. They donโ€™t want to employ someone who will bringing a tense and attitude into their workforce โ€“ especially when they are reliant on good staff help them build their recovery. Hospitality is very small industry.

6. Review your career and goals

While we hesitate to say redundancy is a โ€˜good thingโ€™, it can present the opportunity to help you take stock of your skills, talent, and experiences. Use this time to reflect if there is anything you want to change in your career?

Your goals may have changed, or have they remained the same, what is you want from your next new role? Shift work, work life balance use all this to benchmark against future employers. Use this time to reflect and set new goals this can be in both work and life in general.

7. Know what you are seeking:

This is about going through your options and considering about the realities of what work has to be for you geographically, economically and with balancing family life etc. Try and have a clear view of what you want and the more specific you can be, the more chance youโ€™ll have of being successful. Set these parameters for what you would like, you will also know from this what you donโ€™t want โ€“ be realistic!

  1. Actively start to look for a new job

Update your Linked in Profile and CV. See our blog tip for updating both.

Writing a CV:ย https://dalyrecruitment.com/2019/02/05/writing-a-cv/ย 

Updating your LinkedIn profile:ย https://dalyrecruitment.com/2020/05/01/linkedin-tips-advice/

Itโ€™s important you have all your skills and achievements up to date. The market will be busy with competition for the foreseeable future so make sure you are standing out. Have someone read over your CV, giving you a second opinion. Itโ€™s good to get an industry manager or friend to look over as they can sometimes see your skills from a stronger point of view, especially at this time when your compiled when your confidence is low.

  1. Seek Assistance finding a new role

If in hospitality, register with us or any agency that specialises in your sector โ€“ a specialised recruiter will also have a greater insight into the market and sector. We cover all Ireland and can provide you with advice and guidance on your CV as a candidate of Daly Recruitment. We also offer a CV consultancy service if you are applying directly to a company. We will provide assistance with CV and interview preparation.

Ensure your LinkedIn page is up to date and change your status you are seeking new opportunities, its ok to state the current situation has lead to this. Donโ€™t be afraid and donโ€™t panic.

Although you may have concerns about money, a quick fix may not be the best way forward in the long term, so donโ€™t jump at a role thatโ€™s not for you as that will impact your CV and your career journey. Take advice and do your research, you want your next role to lift your confidence and get you back on your track with your career goals.

  1. Above everything else,ย PLEASE take care of yourself.

Whilst tempting to spend hours searching for new jobs, putting that extra strain on yourself wonโ€™t help. By putting 110% into looking for a new role, you can very well neglect your well-being, become disheartened โ€“ Iโ€™m overqualified for that job why did I not get an interview etcโ€ฆ

Itโ€™s important to take time to look after yourself, selfcare is important and more so throughout this time. Take time to burn off some of the stress with physical exercise, make sure you eat and drink healthily, have fun with family and friends as well try and keep on top of moving forward.

This is your opportunity to revaluate and perhaps even reinvent your career.


ย FINAL NOTE:ย 

Redundancy can be a very difficult time for the employee and employer. Even those who say they wanted it to happen (or disliked their role), many find themselves going through a whole range of emotions. Itโ€™s completely normal to feel anger, grief, sadness and a lack of confidence when it happens. Where possible, give yourself time to adjust before looking for other opportunities, donโ€™t jump at the first opportunity and also seek advice from others on roles you are considering applying for to ensure you get back on track.

Try and understand external global factors have contributed towards to this and itโ€™s not personal.


 

As I write this I speak from the heart, having been there very suddenly myself a number of years ago. Take the positive and move forward with it. Thatโ€™s exactly how Daly Recruitment was formed and Iโ€™m proud of the comeback!

This is your opportunity to revaluate and perhaps even reinvent your career.