Front Office Manager – Luxury Four-Star Hotel

Are you a hospitality professional with a passion for delivering world-class service? Do you have the expertise and leadership skills to manage the front office of a prestigious luxury hotel? If so, we invite you to apply for the role of Hotel Front Office Manager at a luxurious hotel based in County Armagh.

Our client  is an award-winning four-star hotel renowned for its sustainability, exceptional service, and luxurious guest experience.

The Role

As Hotel Front Office Manager, you will lead our front office team, ensuring every guest enjoys a seamless and memorable experience from arrival to departure. You will be responsible for maintaining high service standards, optimising guest satisfaction, and overseeing all front desk operations.

Key Responsibilities:

• Oversee daily front office operations, including reception, concierge, and guest relations
• Train, mentor, and manage a team of front office professionals
• Ensure exceptional guest service and handle VIP arrivals, special requests, and escalations
• Monitor room occupancy, rates, and reservations to maximise revenue
• Maintain accurate financial records, billing processes, and budgets for the department
• Implement and maintain luxury brand service standards and procedures
• Collaborate with other departments to enhance the overall guest experience
• Ensure that service levels are maintained to the highest degree, with a strong focus on guest satisfaction
• Maintain a thorough knowledge of the Hotsoft System to ensure correct procedures are always followed
• Guarantee that all reception staff are trained and fully conversant with all aspects of Hotsoft PMS
• Collate and deliver accurate reports on all aspects of reception as requested by senior management
• Prepare weekly staff rosters and ensure front desk coverage at all times
• Actively manage and develop the Reception team, including the day and night porterage department
• Oversee all aspects of the check-in and check-out process, ensuring accuracy in bookings, length of stay, and packages
• Handle guest enquiries and complaints professionally and efficiently
• Ensure proper management of cash handling, guest charges, floats, and till procedures per company policies
• Lead and assist in the smooth running of the front office desk during shifts
• Perform duty management shifts as required.

What is our client looking for:

• Proven experience as a Front Office Manager or similar role in a four-star hotel
• Strong leadership and interpersonal skills with a passion for hospitality
• Excellent communication and problem-solving abilities
• Proficiency in hotel management software (e.g., Opera, PMS, Hotsoft)
• Ability to manage multiple tasks and work under pressure
• Fluency in English
• A candidate who is eligible to work in the UK

What our client is offering:

• Competitive salary and performance-based incentives
• Opportunities for professional growth and career advancement
• A dynamic and supportive team environment
• Exclusive employee benefits, including hotel discounts and wellness programs
• The chance to be part of an internationally renowned luxury brand

If you are an enthusiastic and dedicated hospitality professional eager to elevate guest experiences at one of the Ireland's finest hotels, we would love to hear from you. 
Email Nichola@DalyRecruitment.com for more details.