Front office & Revenue Manager

Daly Recruitment is seeking a dynamic leader to join a luxury hotel, based in County Fermanagh as a Reservations & Revenue Manager.

The successful candidate will oversee the daily operations of the Reservations Department, drive revenue growth, meet targets, and ensure exceptional customer service for our guests.

This is a fantastic opportunity for a candidate looking to advance their career by merging expertise in both revenue management and reservations, while working alongside a team of industry professionals.

This position requires a combination of strategic thinking, analytical skills, and effective communication to drive revenue growth and contribute to the overall business success.

Reporting into the General Manager:

TASKS, DUTIES AND RESPONSIBILITIES WILL INCLUDE:

• Responsible for managing the day-to-day management of the Reservations Department and team including assisting with calls and emails when required.
• To ensure all reservations enquiries and bookings are handled in a prompt and efficient manner, providing excellent customer service to our guests.
• Responsible for the day-to-day management of revenue of the hotel and the Reservations Team.
• Manage revenue strategy and distribution channels of the hotel, including the management of day by day yielding and rate strategy.
• Review & report on daily, weekly, and monthly pick-up analysis, strategy adjustments and reporting to General Manager
• Perform competitive research reports.
• Keep up to date with changing market trends and 3rd party activities. Manage relationships and oversee strategy for all 3rd party distribution channels.
• Would with management in preparing annual budget for the hotel and updated forecasts throughout the year.
• Analyse, assess and price group business, working with the General Manager, marketing and events departments.
• Prepare weekly and monthly reports reviewing KPI inclusive of room’s revenue segmentation, source, nationality performance and any commentary with recommendations for the future.
• Ensure all related systems are configured correctly, validated and working to full capacity, including the hotel booking engine.
• Carrying out all tasks in accordance with procedures as outlined in the Reservations Standards Operating Procedures.
• Ensure front office personnel are fully competent in the use of our PMS and other reservations/revenue systems.
• Ensure effective communication with other departments within the hotel.
• Maintain all hotel standards, comply with employee handbook guidelines, also protecting and enhancing the assets of the hotel.

Any other reports or duties as may be requested by Management.

For a full candidate brochure or for more information please contact 
Nichola at Nichola@DalyRecruitment.com 
All conversations will be held in the strictest of confidence.