Accommodation Manager

Daly Recruitment are on the search for an experienced HouseKeeping Manager, or indeed will consider a strong Assistant Manager to take up the position of Accommodation Manager of a leading luxury hotel in the County of Armagh. This is an exciting time to be joining this wonderful team and lead the accommodation side of the hotel operations.

As an Accommodation Manager at you will be responsible for overseeing the daily operations of the hotel’s guest rooms and public areas, ensuring that all guests receive the highest level of service and comfort. This role is crucial in maintaining the hotel’s reputation for excellence and in delivering a luxurious experience that exceeds guest expectations.

Key Responsibilities:

1. Guest Experience:

• Ensure that all guests receive a warm welcome and that their needs and preferences are met throughout their stay.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring a satisfactory resolution.
• Develop and implement strategies to enhance the guest experience, including personalised services and special touches.

2. Room Operations: 

• Oversee the cleanliness, maintenance, and functionality of all guest rooms and public areas.
• Work closely with the housekeeping and maintenance teams to ensure rooms are prepared to the highest standards.
• Monitor and manage inventory of amenities, linens, and other room supplies.

3. Team Leadership:

• Lead, train, and motivate the accommodation staff, including housekeeping, guest services, and bell staff.
• Conduct regular performance reviews and provide coaching to staff members to ensure high levels of service.
• Foster a positive and productive work environment, promoting teamwork and professional development.

4.  Quality Assurance:

• Implement and maintain quality control standards for all accommodation services.
• Conduct regular inspections of guest rooms and public areas to ensure compliance with hotel standards.
• Stay informed about industry trends and incorporate best practices to continuously improve service quality.

5. Financial Management:

• Assist in preparing and managing the department’s budget, including controlling costs and maximising profitability.
• Analyse and report on departmental performance, including occupancy rates, guest satisfaction scores, and financial metrics.

6. Health and Safety:

• Ensure compliance with all health, safety, and security regulations.
• Develop and implement safety protocols and procedures for the accommodation department.

Requirements:

• Previous HouseKeeping Management experience,. Our client will consider a strong Assistant Manager seeking to take their step into senior management.
• Must be eligible to work in the UK.
• Strong leadership and interpersonal skills, with the ability to manage and motivate a diverse team.
• Excellent communication and customer service skills.
• Detail-oriented and highly organized, with a strong focus on quality and guest satisfaction.
• Proficiency in hotel management software and other relevant IT systems.

Hours of work:

• This position requires flexibility in working hours, including evenings, weekends, and holidays, as per business needs.

Application Process:

Interested candidates are invited to submit their fully up to date CV detailing their experience and qualifications to Nichola@DalyRecruitment.com.

We thank all applicants for their interest, but only those meeting above criteria will be contacted.